Service Design

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Comment by Kimberley Crofts on November 23, 2009 at 4:51pm

Just read an brief interview on Goodlifer with Dr Jay Parkinson who is using technology as a key partner to a redesigned health care service.

Check out the interview on Goodlifer here
A Fast Company article on him here
His company website here
And his own website here

Comment by Marc Stickdorn on November 10, 2009 at 2:22pm

This is Service Design Thinking.
basics/tools/cases

The book project “This is Service Design Thinking. – basics/tools/cases” is a crowd-sourced approach to create a textbook on service design / design thinking. Beside an introduction to this field by a variety of authors with different backgrounds, it will describe methods and tools used in this field and exemplify these with not more than five case studies.

A project website (http://www.service.engagement.ac) is now online and in the hands of the global community of service design thinkers, practitioners and customers. The project is also on Twitter @This_is_SDT, which will perhaps be the best way to keep updated on new methods. The site is all open source and utilizes a comment and feedback system that allows anyone in our broad community to visit the site, submit a method or tool they are familiar with or have experience of. Any user can also comment on other submitted methods on a paragraph by paragraph basis. We hope that this ease of access and this fine level of feedback will encourage a lot of participation and discussion as well as resulting in an end product that is representative of the Service Design community at large in its own words. Deadline for contributions will be January 6th 2010. All contributors will be mentioned as a co-authors in the printed book in return for the contribution (publishing date will be end of 2010).

Comment by Arne van Oosterom on November 4, 2009 at 12:29pm

Hi Service Designers,

I started a conversation about the Service Design Network and the conference in 2010 in particular.
I would love to know your opinions!! Please share your ideas and cast your vote: http://servicedesigners.uservoice.com/pages/32825-servicedesigners

Cheers,
Arne

Comment by Tennyson Pinheiro on October 31, 2009 at 3:57pm

Hey guys!
I would like to share with you our last project case "MyGym":
http://www.slideshare.net/designdeservicos/my-gym-service-design-case

Comment by Karelia Moore on October 17, 2009 at 2:14am

are any members here located in the US? very curious to know…

i'm new to service design and excited to latch on to some knowledgeable folks stateside. so far, i can see an abundance of great service design work being done across the atlantic, but i'm curious as to this groups' thoughts of why the US hasn't caught onto the practice—as quickly at least. i feel like a lot of the problems in the public sector could really benefit from a service design approach.

thanks. :)

Comment by Tennyson Pinheiro on August 24, 2009 at 3:53pm

Hey Guys, i will be at london from 15 to 20 September. Looking forward to meet some people involved with strategic design over there. Drop me a msg if you be there too!

Comment by Joseph Coughlin on August 17, 2009 at 5:52pm

There have been a number of papers written on Services Science that may be informative. They may be found in the IBM Journal of R&D. Forgot the issue, but it is within the last two years.

Comment by Adam StJohn Lawrence on August 14, 2009 at 9:56am

Thanks Daniela!

Comment by Daniela Hammel on August 14, 2009 at 9:48am

Hi Adam,

in Copenhagen you could contact 1508 or the livinglab. I‘m sorry, I‘ve no idea about Malmö.

Daniela

Comment by Adam StJohn Lawrence on August 14, 2009 at 9:42am

Anyone know anyone from the servicedesign scene in Copenhagen or Malmö? I'm here for a week and would love to link up...

Adam

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